or call 603 998 1947

Our Shipping Policy

We only charge our customers our actual shipping costs + our actual shipping materials costs.

How we Ship: We usually ship USPS (United State Postal Service) Priority Mail or 1st Class    

                       mail, or UPS inside the continental USA. We also use other carriers upon request.

                      We don't ship Parcel Post (inside the USA) or Surface Mail (outside the USA)

                      unless requested by our customer. These delivery methods often times take weeks

                       for delivery.

                      We will also ship via Federal Express, DHL, and other carriers upon request. For freight

                      (large shipments on pallets) we currently have contracts with 8 freight carriers and typically

                      ship cheapest way unless otherwise requested.  Please note that we are a daily pickup for

                      UPS & the USA Postal System.  If you choose another carrier, it may take an extra day for

                      them to pick-up your package.

                      If you have an account with a carrier, and want us to bill to your account, we are more

                      than happy to do this for you! 

                      We always email our customers the shipping carrier's tracking info.  If you don't get this

                      info from us, we probably don't have your correct email address - so please email us and

                      we will be glad to forward it to your correct email account.

USA insured packages:  We generally insure all shipment to the actual cost paid, unless specifically

                      requested otherwise by our customer . Please note that UPS shipments are insured up to

                       $100.00 at no additional cost). 

                      If a shipment is split up into different boxes or uses different carriers,

                      each box content will be fully insured, unless specified differently by the customer.

                      All packages inside the USA are shipped with Delivery Confirmation.  This is a

                      free service we receive (via a contract) from the USPS (United State Postal

                      Service) and standard service via UPS.  We always email each customer's tracking

                      and delivery confirmation info. as soon as we ship your package. 

                      All shipment worth over $250.00 will require signature confirmation.  Note that this is

                      a free service from UPS for business customers.

Manually processed credit card orders- Phoned-in credit card orders over $20.00, except for long

                     standing customers, will be shipped with signature confirmation (inside the USA) .

                     Phoned-in credit card orders must be shipped to the credit card billing address or a

                     verified residential address of the credit card holder (or business address if the card is a

                     company card).

Online orders - All online orders over $20.00, specifying an "unconfirmed address" will be shipped with

                    Signature Confirmation.

International: We ship to countries allowed by USA customs.  Please look below for a complete

Shipping         list of countries that we ship our fabrics to. Brokerage fees, customs fees, duty

                      fees, import fees, import license fees, (etc.) are the sole responsibility of the

                      buyer. These fees are typically due when you receive the package or according to

                      your country's laws.  International insurance may not be possible, and we

                      always buy international insurance unless otherwise requested by our customer. We

                      do not sell to anyone who is a residence of a country not in this list.

Shipping to Canada: Most of our Canadian customers prefer we ship USPS and not UPS.  This

                      is because the UPS brokerage fees are MUCH higher than customs charges when

                      sent through USPS. Note that epoxy can not be send via USPS.  Orders $20.00

                      and under typically are not charged a customs fee.

All actual fees are passed directly to our customers.

In the very unlikely case that a package is lost or damaged, we will be glad to work with you and the carrier's insurance.  We can not provide refunds or credits for uninsured items.

Exporting of Composite Fabrics:

The Exporting of Composite fabrics outside the USA is restricted by the USA federal government. Soller Composites, LLC does not authorize our customers to resale or export any of its products without express written permission. Exporting of our product outside the USA may be prohibited by USA export regulation, depending on location and other factors. Please contact us for more info, if/as needed.

Please do not ask us to ship to a PO box or address that automatically forwards to a country not in our list below.

We work hard to exceed our customer's expectations.  If we can help you in any way, please let us know!

The following is a list of countries that we will ship our products to (some restriction do apply, depending on the country, please contact us for more info):

Australia                      Germany                        New Zealand                    United Kingdom             

Austria                         Greece                           Norway                             USA

Belgium                       Hungry                          Poland

                                    Ireland                           Portugal                                     

Canada                       Japan                            Slovakia

Czech Republic           Korea, South                Slovenia                         

Denmark                   Latvia                             Spain  

Finland                      Luxembourg                   Sweden                                 

France                      Netherlands                   Switzerland                                

Please understand that we can not ship to anyone who intends to ship our products to countries that are not in this list. We do not authorize the resale of our products without our written permission, since we need to insure USA export regulations are followed. Thank you!